Question on Registration

Q: When can I start to enjoy privileges of bc VIP membership?
A: When your application is successful at bc/ Broadway The ONE/ Broadway Hollywood/ Broadway Tsuen Wan, you will be given a temporary membership card and start to enjoy bc VIP privileges immediately. The valid membership card will be issued within a month.

Q: How can I redeem my membership card after registered as bc VIP member online?
A: If your application succeeds, you will receive a confirmation letter in your registered email account immediately. Please bring along either a printout or a digital copy of the confirmation letter and a photo to bc film library counter, Yau Ma Tei ONLY in order to redeem your membership card within one month of successful registration. If you did not provide a valid email address when you register, please contact us at 2783 7004 or email us at membership@cinema.com.hk after your online application.

Q: If I haven't receive the confirmation letter after online registration, what should I do?
A: Your registration may be unsuccessful or your email account is not activated. Please contact your bank for the transaction details. If you have further enquiry, please feel free to contact us at 2783 7004 or membership@cinema.com.hk .

Question of Membership Card

Q: Can I still enjoy member's privileges if I forget to bring along my membership card?
A: No. bc VIP members must present their valid membership card to enjoy bc member's privileges.

Q: Can I lend my membership card to my friend or family member so that he or she can also enjoy the benefit of bc VIP membership?
A: Membership card is not transferable and member will be held responsible for the use of the card issued to them. Bcinephile reserves the right to terminate your membership at any time without prior warning if we believe in good faith that you are abusing or misusing the benefits or privileges. The membership fees paid and the bonus points in the membership are non-refundable.

Q: If I lost my membership card, what should I do?
A: You should report to bc (2783 7004 / membership@cinema.com.hk) at once. Before doing so, any cost due to the loss of membership card would be solely borne by the cardholder. Please bring along your HKID card and a photo to Broadway Cinematheque film library counter to apply for re-issue of the membership card. A handling fee of HK$50 would be charged, and HK$100 would be charged for lost insight pass card. Member should bear the bonus points deviation during the lost card period.

Q: What can I do if my bc VIP membership card does not function properly when used in Broadway cinemas or kubrick?
A: Please bring along your membership card to bc film library counter to reset. If problems still exist, you can apply for a free re-issue card.

Q: Can I update my personal details or check bc VIP membership details like expiry date and bonus points online?
A: Yes, simply go to the homepage of bc website, key in your bc VIP number (the 6- digit no) and your password, then click "Login", that's it! Default login password will be the first alphabet of your name in capital letter and the first 6 digits of the registered contact no (e.g. Alice Chan + 91234567 = A912345 / Chan Tai Man + 91234567 = C912345). Password can be changed after 1st time login to bc.cinema.com.hk.

Q: What can I do if I fail to login or forget my password?
A: Please email to membership@cinema.com.hk with your bc VIP no. or simply call us at 2783 7004, we can then reset the password for you.

Q: How long do the accumulated bonus points stay valid?
A: Accumulated bonus point validity is the same as one’s membership year. If the membership is expired over one year, all accumulated bonus points will be cancelled automatically and unable to resume.

Q: How can I accumulate bonus points?
A: Simply purchase fix price or bc VIP discounted price film tickets at any Broadway cinemas / online, 5% of the total expenditure will be rebated as bonus points. For example, 5 bonus points will be rewarded for every spending of $100, so on and so forth. Member can also get 50 bonus points for membership renewal before expiry / after 1 month of expiry. (For details, please refer to Bonus Points Scheme on our webpage)

Q: Can I use the enrollment / renewal / birthday film coupon in other cinemas of Broadway Circuit? What is the terms and conditions of the coupon?
A: The complimentary ticket applicable to any screening during weekdays (Mon-Fri) at all Broadway Circuit cinemas (except PALACE ifc). Invalid on film opening day, weekends & public holidays, and for 3D, IMAX films & all special programs (including film festival, special screening, preview screening etc) and specified films requested by distributors or festival organizers. Not applicable to online, mobile app and phone ticketing. Not to be used in conjunction with any other promotion offer.

Q: Where can I get my birthday film coupon and 100 bonus points?
A: You will receive our notification by email or SMS in your birthday month. Please bring along the printout or digital copy of the notification to bc film library counter/ Broadway The ONE/ Broadway Tsuen Wan/ Broadway Hollywood in your birthday month and you will receive a complimentary ticket. Besides, 100 bonus points will be automatically credited into your membership account on your birth date. If you have not received the birthday notification in your birthday month, please feel free to call 2783 7004 for enquiry.
Other questions

Q: What is the difference between bc VIP membership and cinema.com.hk membership?
A: bc VIP membership is a paid membership which offers film tickets, shopping and food and beverage discount. Besides, bc also offers free borrowing service at bc film library and organizes special screenings and talks to cultivate film culture. Membership of cinema.com.hk is a free membership which allows you to check the online ticketing record.

Q: Is there any discount for student or senior citizen application?
A: No.

Q: Is there any age restriction for application?
A: No. But the borrowing service and ticketing service via online and box office of Category III films is restricted to the member aged below 18. Staff has the right to check the age of proof.

Q: How can I borrow bc film library items if I haven't got any credit card for deposit?
A: You may ask your relatives or friends to guarantee the credit card deposit for you. Please note that the credit card holder must be here and the expiry date of credit card must be no less than one year.

Q: How can I receive bc latest news?
A: Most of our latest news will be sent to members by email. Please update your email account by login to membership area in bc.cinema.com.hk or email your membership no. and updated email address to membership@cinema.com.hk . Feel free to follow our Facebook Fan Page at “Broadway Cinematheque” and stay tuned to our latest update!